Experian - Inadvertently, signed up for membership when making purchase- Will not refund
timeline
2:18pm
Just had a heart attack and needed to my credit in order. I went on line thought I had just purchased my 3 credit reports and paid $32.95.
Today I see there is a $19.95 charge. So I call and explain there is a mistake but I am told that somewhere in the terms and conditions I clicked when trying to get my 3 credit reports I signed up for monthly monitoring! The charge just went on so I asked them to kindly cancel as it was not something I was aware of but he refused so I asked to speak to a supervisor who would not consider a refund even when I explained that it was confusing and I just want the 3 reports. He pretty much kept repeating himself about the policy.
So there is no room for human error. I went back to see where I maybe Got trapped and tried to recreate just buying the report and I am not sure what I should have done different. I explained I cant afford it as I need the money to get the kids into school etc. as I have not been working- They don't care.
I am sure the people that are profiting off my $19.95 will be out shopping for school clothes when I am not. The $19.95 is not going to really change the situation but how greedy is the world can't forgive $19.95
Reason of review: Unclear Process.
Monetary Loss: $20.
Preferred solution: Full refund.
Location: Issaquah, Washington
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